Terms & Conditions

By accessing or using our website in any way you are agreeing to comply with the Terms and Conditions of Flower Manufacturing, LLC., also referred here as CustomFresheners.com.

These terms will govern any orders placed with CustomFresheners.com and its affiliates; therefore we encourage you to read these terms prior to placing your order. By using our website or submitting an order to CustomFresheners.com, you (also referred to below as the customer) are hereby agreeing to all the Terms and Conditions as set forth below. This agreement is in lieu of a written consent, and will be binding by the both the customer and/or their representative(s).

We market and sell our products, for purchase by adults. You agree that you are at least 18 years old or have the consent of a parent or legal guardian, and are fully able and competent to enter into the Terms and Conditions of this website. If you are under age 13, we ask that you do not submit any personal information to us. Please ask a parent or guardian to assist you.

CustomFresheners.com grants you permission to access and make use of this site for creating or purchasing air fresheners from this website. Except as expressly permitted in these Terms and Conditions, all content included on this site is the property of CustomFresheners.com, or its content suppliers or licensors and is protected by U.S. and international copyright laws. You may not copy, modify, publish, transmit, transfer sell, reproduce, create derivative works from, distribute, display, incorporate into another website, apply the art and designs on any products or in any other way exploit any of the content of this website, in whole or in part without the specific permission of CustomFresheners.com. This prohibition includes, the use of any proprietary characters by contributing artists, or in any media.

You agree to not use CustomFresheners.com to upload, e-mail, post, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable or that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party.

Do not hang air fresheners where they will obstruct your view or be a distraction. Some states or countries may restrict the use of hanging air fresheners on rear-view mirrors. It is your responsibility to know the laws of the state or country.

ORDERING PROCESS Payment is due in full prior to commencement of production. We accept payment via credit card or pre-payment by company check. Credit card authorization and address verification must be received prior to processing the order form.

ONLINE ORDER – BANK CHARGES When placing an online order, if you press ‘SUBMIT’ more than once, your card may be charged again. Once you inform us of any such duplicate charges, we will promptly credit the amount back to you, however, we will not accept any responsibility for any subsequent bank fees that may be imposed upon you due to these duplicate charges.

Confirmation You will receive an order confirmation/Sales invoice via email shortly after an order is placed and payment confirmed.*

*If you do not receive the emailed confirmation, please email either your sales representative directly, or email us at [email protected]

SPAM FILTERS / FIREWALLS Check your spam or deleted folders to ensure that these important emails are not blocked due to firewalls or spam filters on your computer.*

*We will not be held responsible for failure of any email communication to you either due to incorrectly spelled email addresses, non-working email address or spam filters that prohibit our emails from reaching you.

CANCELLATION OF ORDER CustomFresheners.com begins production on incoming orders once they are confirmed. Therefore, we are not able accept any order cancellation requests.

REPEAT ORDERS OR RE-ORDERS A repeat order (or “re-order”) may not bear the exact colors as in the “original” order. This is due to several factors relevant to the inconsistency of raw materials, mixing of printing colors paper absorption and/or fragrance.

TERMINATION We pride ourselves on making an outstanding product that can be viewed and enjoyed by many people. CustomFresheners.com reserves the right to immediately terminate any order for any reason without notice to you in its sole discretion.

INTELLECTUAL PROPERTY Customers will assume complete responsibility to obtain permission for reproduction of logos, patents, trademarks and copyrights. By agreeing to print any submitted artwork, CustomFresheners.com will not be held liable under any circumstances.

IMPRINT SIZE Due to “finite” imprint areas, we reserve the right to resize your image in order to fit it into the imprint area; regardless of what size you submit.

IMPRINT COLORS/COLOR MATCHING Imprint colors must be carefully chosen. We recommend that you choose light colors to be printed onto dark colors, as this provides more contrast than a dark colored imprint on a dark colored item or a light colored imprint on a light colored. However, many customers have their own pre-conceived notions about what looks good and what does not, therefore, we will NOT judge your options NOR will we be responsible for the choice of imprint color(s) that you make.

We try to match your color selections as closely as possible. An exact match cannot be guaranteed. Note that the imprint color may change due to the absorption of the materials, inks and fragrance. Consider color variations and effects when selecting colors. Printing the color black onto a navy or dark green may result in a hard-to-see imprint, as dark on dark does not stand out. In order to promote the best visibility of your custom logo/text, we strongly recommend that you print light colors onto a dark surface and dark colors onto a light surface. CustomFresheners.com does not guarantee color or die cuts on orders.

FRAGRANCE Fragrance longevity varies according to the environment in which the air freshener is placed as well as the individual properties of a fragrance.

AIR FRESHENER HANDLING RECOMMENDATIONS Air Fresheners once removed from the cellophane wrapper must be hung freely and not placed in contact with surrounding materials such as painted surfaces, plastic, leather, fabric, wood and all other materials. CONTACT WITH SUCH SURFACES WILL RESULT IN DAMAGE. CustomFresheners.com is not responsible for any damages caused by any use of its fresheners. Place air fresheners in areas that do not block your vision. Insure that strings are tied securely, hung with care, and are mounted securely to prevent air freshener from touching all surrounding surfaces, hang freely. Place in areas where a fallen air freshener will not damage the surrounding surfaces. Keep away from children and pets. As with all air fresheners, if ingested, seek medical attention.

PRODUCTION TIME You have a choice of turnaround timelines. Your choice should reflect your “ship by” date, and we will do our utmost to stay within the given time frame. Please note that we are not responsible for late receipt of any order due to any unforeseeable circumstances including production issues, supplier shortages, weather-related issues, any circumstances beyond our control or delays on behalf of the shipping company.

NORMAL PRODUCTION TIME The “estimated’ normal production time is 15 business* days after receipt of order. However this may vary. If you have a specific “in-hands” date, please ensure that there is adequate time before you opt for a “normal production” timeline. All production timelines reflect business days and may change without notice.

*Note that the “production” time is not to be confused with “delivery” time. Please refer to “Shipping” paragraph for more information.

RUSH ORDERS We offer a 24 Hour Rush (production time only) service as well as several other rush (production time only) services when it is feasible. Production time does not include any shipping time; therefore shipping time must also be added to production time in order to get an accurate delivery time frame. There is an additional fee for this service.

ESTIMATED SHIP DATES Normal Ship Date Note that ship dates are only “estimated” and not “guaranteed” for orders with normal production timelines. If you opt for “expedited” shipping method for your “normal production” order, keep in mind the production timeline is still only “estimated”. Therefore the order may still not reach you in the timeline required. Rush Ship Date Production time is guaranteed on rush orders. It is the shipping company’s responsibility to deliver on-time, and we do not guarantee the shipping company’s delivery time.

When you place a rush order but then opt for “normal” or “ground” shipping method, please be advised that the ship date will be met by us, however we do not guarantee the delivery date as shipping companies do not offer guarantees for ground shipping or residential service.

However, if you opt for “expedited” shipping, the delivery date will be guaranteed by the shipping company, so the order will reach you in the timeline required. CustomFresheners.com is not responsible for any delivery problems or negligence by the shipping company or its affiliates.

GUARANTEE POLICY* If we fail to meet a promised delivery date on a 24hr rush order with expedited shipping, but you will still accept the order, then a credit will be promptly issued for the difference between the 24hr (per piece) price and the next available rush option (per piece) price. If we fail to meet a promised delivery date on a 1 week rush order with expedited shipping, but you will still accept the order, then credit will be promptly issued for the difference between the 1 week rush (per piece) price and the normal production (per piece) price. Normal production orders with estimated delivery dates are not guaranteed. 


*Please note that once you submit your order, any changes, will void our guarantee policy.

SHIPPING CustomFresheners.com is not responsible for lost or stolen packages.

Please note that opting for Overnight or Second Day Air does not mean that you will receive your order the next day. Delivery time is based on the time it takes to produce your item PLUS the shipping time*.


*Production time + Shipping time = Delivery time

Once the order has left the warehouse, CustomFresheners.com will not accept responsibility for any delays caused by the shipping company. CustomFresheners.com will not be held responsible either in the event the customer is not available for delivery or the customer refuses delivery.

INTERNATIONAL CUSTOMERS INCLUDING CANADA: For orders shipping outside the U.S. – including Canada, local duties and/or taxes may be assessed upon delivery. These fees are not charged by CustomFresheners.com during checkout; therefore please consult your local customs office to determine these charges. We are not responsible for these duties and/or taxes. Note that delivery dates outside of the U.S. are essentially “estimates”, and in no event will CustomFresheners.com be liable for any consequential damages arising from delays in delivery.

PRODUCT QUALITY / WEBSITE IMAGES We print our air fresheners on paper which is produced to absorb fragrance. This also creates slight inconsistencies in the deposit of inks. Therefore, the surface is porous and photos, images, designs and art printed on this surface produce a lower resolution. The design you see on the computer screen represents the art, but does not show how the finished product will look once printed on the air freshener paper. Due to the natural properties of the material and the production process, photo colors and line weight may vary. Slight variations and imperfections in the raw materials may result in possible changes to size, shape, color, marks, etc. These conditions are within acceptable industry standards and are not considered flaws.

RETURN & REFUND POLICY As you may be aware, custom printed products cannot be restocked. In fact, the industry standard for customized products dictates a no return and a no refund policy.

REPLACEMENT POLICY When an error has been confirmed, (upon following instructions under “CLAIMS/REDOS”) we will make every attempt to promptly redo the order. If we make an error, we will replace the product exactly as you had originally requested minus any errors that we made. Our policy to redo the order and ship it via ground shipping method will still prevail.

CLAIMS / REDOS Please check your order immediately upon receipt. All claims must be reported within 5 calendar days upon receipt of goods. Claims must be submitted to [email protected] providing us with all the necessary information. 


  • Order number
  • Customer name, billing and shipping address

  • Detailed description of problem (wrong item, incorrect imprint, etc.) 

  • Attach digital image(s) to your email depicting the problem

If unable to provide a photograph, you may send us a sample of the product instead. Please send to Custom Fresheners 423 Knapp St. Fremont, OH 43420. Upon receipt of the “visual”, we will promptly remedy the situation and redo the affected portion of the order if mandated. All redo’s will ship via USPS or FedEx Ground. If you require expedited shipping, you will be responsible for those charges.

STORE CREDIT When a redo is no longer practical or even feasible, (either due to event date timelines, out-of-stock or quantity issues) CustomFresheners.com will issue a store credit for up to the same value as the original order minus any shipping fees. Shipping charges will not be credited back as this charge is made on behalf of the shipping company. The store credit may be treated as cash, and may be used at any time and on any product we stock.

INDEMNIFICATION You agree to indemnify, defend and hold harmless CustomFresheners.com and its underlying content and service providers, licensors and suppliers, and each of their respective subsidiaries, affiliates, officers, agents, and employees, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, made by any third-party due to or arising out of submitted material or any other content you submit, post or upload to or transmit through our site, your use of our site, your connection to our site, your violation of these terms, or your violation of any law, or the rights of another, or any unauthorized use of copyrights, trademarks or other protected images, brands or names. These obligations will survive any termination of your relationship with CustomFresheners.com or your use of our website. CustomFresheners.com reserves the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with CustomFresheners.com in asserting any available defenses.

DISCLAIMER OF WARRANTIES You expressly understand and agree that: Your use of our website, including any content or information contained within the website, any site-related service, is at your sole risk. Our website, including any content, software or information contained with the website and any site-related service, is provided on an “as is” and “as available” basis. CustomFresheners.com and its other related parties expressly disclaim all warranties of any kind, whether express, statutory or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, accuracy of data and non-infringement. Because some jurisdictions may not permit the exclusion of certain warranties, some of these exclusions may not apply to you.

CustomFresheners.com and its other related parties, and employees make no warranty that our site will meet your requirements; any materials, that may be available for download from the site are free of infection or viruses, worms, or other code that manifests contaminating or destructive properties; our site will be uninterrupted, timely, secure (including free from unauthorized access), provide continuous storage or access, or error-free; the results that may be obtained from the use of our site will be accurate, complete or reliable; the quality of any products, services, software, information, or other material purchased or obtained by you through our site will meet your expectations, and any errors in our site or software will be corrected.

No advice or information, whether oral or written, obtained by you from CustomFresheners.com or through or from our site shall create any warranty. Advice or information received by means of our site should not be relied upon for significant personal, business, medical, or financial decisions.

Claims or statements about CustomFresheners.com products are expressly limited to the United States, unless otherwise disclosed on the website.

Third Party Links Our website contains links to other websites on the internet that are owned and operated by third parties. CustomFresheners.com has no responsibility or control over these linked sites. They may all have separate privacy and data collection practices independent of CustomFresheners.com. We provide these linked websites for your convenience and do not imply that we sponsor, endorse or have legal authorization to use their trademarks, names, service marks, designs logos or other copyrighted material. You should contact the administrator of those websites if you have any concerns regarding the links or the content on those websites.

STORAGE OF INFORMATION AND USAGE CustomFresheners.com may establish practices and restrictions concerning use of the website, including without limitation the maximum number of days that email messages or other uploaded content will be retained by the website, the maximum number of email messages that may be sent from or received by an account on the website, the maximum size of any email message that may be sent from or received by an account on the website, the maximum disk space that will be allotted on our servers on your behalf, and the maximum number of times and the duration that you may access the website in a given period of time. Your use of this website constitutes your consent to allow CustomFresheners.com to store electronic communications on its servers. You agree that CustomFresheners.com has no responsibility or liability for the deletion or failure to store any messages and other communications or other content maintained or transmitted by the website. You further acknowledge that CustomFresheners.com reserves the right to modify these practices and restrictions from time to time.

PRODUCT AND SERVICE INFORMATION CustomFresheners.com does not warrant that information, graphic depictions, product and service descriptions or other content of the website is accurate, complete, reliable, updated, current or error-free.

LIMITATION OF LIABILITY In all circumstances, CustomFresheners.com’s maximum liability is limited to the purchase price of the products sold. CustomFresheners.com will not, under any circumstance, be held liable for any claim or action that exceeds this liability limit. CustomFresheners.com will not be liable for any direct or third party claims for damages against the customer, nor for malfunction or, misuse of the product, cause of delays, interruption of service, or loss of business.

MISCELLANEOUS CustomFresheners.com’s failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity and enforceability of any remaining provisions. These terms shall be governed and construed in accordance with the laws of the state of Ohio applicable to agreements made and to be performed in Ohio. You agree that any legal action or proceeding between CustomFresheners.com and you for any purpose concerning these terms or the parties’ obligations hereunder shall be brought exclusively in a federal or state court of competent jurisdiction sitting in Ohio. Neither the course of conduct and/or course of dealing between the parties nor trade practice shall act to modify any provision of this agreement. CustomFresheners.com may assign its rights and duties under this agreement to any party at any time without notice to you. Your rights and duties under these terms are not assignable by you without written consent of CustomFresheners.com. These terms do not provide any third party with a remedy, claim, or right of reimbursement. You must file any claim or suit related to our website within one year after it arises.

TAXES It is agreed and understood that we are accountable to collect Ohio state sales tax at a rate of 7.25%. If your order is shipped within the state of Ohio, it will be charged accordingly.

CHANGES TO THE TERMS AND CONDITIONS OR WEBSITE CustomFresheners.com reserves the right to change, modify or discontinue the website or any portion of without notice. CustomFresheners.com may modify or change the Terms and Conditions without notice other than posting the changes to the website. The terms will take effect when posted, and your continued use shall represent your consent to the changes. You agree that CustomFresheners.com shall not be liable to you or to any third party for any modification, suspension or discontinuance of the website.

Prices may change without notice.

TERMINATION You agree that CustomFresheners.com reserves the right, to immediately terminate or suspend your account, any associated email address, and access to the sites at any time for any reason and without notice to you at its sole discretion.

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